Shipping policy

# Bamboozle Shipping Policy

**Effective Date:** July 2026

Thank you for shopping with Bamboozle. We are committed to delivering your order safely and as quickly as possible.

## 1. Shipping Locations

Bamboozle currently delivers throughout **South Africa**.

At this stage, we do not offer international shipping.

## 2. Processing Time

Orders are processed within **1–3 business days** after payment has been successfully confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

During product launches, promotions or peak shopping periods, processing times may be slightly longer.

## 3. Delivery Time

Estimated delivery times:

* Major cities: **2–5 business days**
* Regional and outlying areas: **3–7 business days**

Delivery times are estimates and may vary depending on the courier service and destination.

## 4. Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and the size of your order.

From time to time, Bamboozle may offer free shipping promotions.

## 5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

## 6. Delivery Address

Please ensure that your delivery address and contact details are accurate when placing your order.

Bamboozle cannot be held responsible for delays or additional delivery charges resulting from incorrect or incomplete address information provided by the customer.

## 7. Failed Deliveries

If a delivery cannot be completed because the customer is unavailable or the delivery information is incorrect, the courier may attempt a second delivery or return the parcel to us.

Any additional delivery costs resulting from failed deliveries may be charged to the customer.

## 8. Damaged Parcels

If your parcel arrives damaged:

* Inspect the package before accepting delivery where possible.
* Take clear photographs of the parcel and its contents.
* Contact us within **48 hours** of delivery.

We will investigate the matter and work with the courier to resolve it as quickly as possible.

## 9. Lost Shipments

If your order has not arrived within the expected delivery timeframe, please contact us.

We will investigate with the courier and keep you informed throughout the process.

## 10. Contact Us

For any shipping enquiries, please contact us:

**Bamboozle**

Email: **[info@bamboozleltd.co.za](mailto:info@bamboozleltd.co.za)**

We appreciate your support and look forward to delivering your next adventure.