Refund policy

# Returns & Exchanges Policy

**Effective Date:** July 2026

At Bamboozle, we take pride in supplying premium-quality apparel. If you're not completely satisfied with your purchase, we're here to help.

## 1. Return Period

Items may be returned within **14 days** of delivery.

To qualify for an exchange, the item must:

* Be unworn and unused.
* Be in its original condition.
* Have all original tags attached.
* Be returned in its original packaging where possible.
* Be accompanied by proof of purchase.

## 2. Exchanges Only

Bamboozle does **not** offer cash refunds or store credit for change-of-mind purchases.

Approved returns will be exchanged for:

* Another size;
* Another colour (subject to availability); or
* The same product where applicable.

## 3. Return Shipping

Who pays the return shipping depends on the reason for the return.

**If Bamboozle made an error**, including:

* Incorrect item supplied;
* Manufacturing defect; or
* Item damaged before delivery,

Bamboozle will cover the reasonable return shipping costs.

**If the customer changes their mind**, ordered the wrong size, selected the wrong colour, or no longer wants the item, the customer is responsible for all return shipping costs.

## 4. Non-Returnable Items

The following items cannot be exchanged unless required by applicable consumer law:

* Worn or washed garments.
* Items without original tags.
* Items damaged through misuse or normal wear and tear.
* Clearance or promotional items marked as final sale.

## 5. Damaged or Incorrect Orders

Please inspect your order immediately after delivery.

If you receive an incorrect or defective item, contact us within **48 hours** and include clear photographs of the product and packaging.

## 6. Contact Us

For all exchange requests, please contact us before returning any item.

**Email:** [info@bamboozleltd.co.za](mailto:info@bamboozleltd.co.za)

We will provide return instructions once your request has been reviewed.